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Service & Support Department

 

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At VisionID, our number one priority is to ensure that we maintain state-of-the-art Service and Support for all our customers. To accomplish this, VisionID has a designated team of Engineers to provide all your needs with our new Service and Support Department. VisionID not only guarantees great products, it also offers several service options for its customers. The Service and Support Department can offer on-site and workshop repairs, consultancy on configurations, set-ups and for complete peace of mind, service contracts that will provide customers with preventative maintenance and breakdown cover. We can also offer manufacturer service plans on mobile computers and scanning equipment. VisionID engineers are the best trained in the business and all are accredited by our manufacturing partners.

Professional Services

VisionID’s Professional Service Department are able to deal with specific requirements over and above servicing of equipment. From mobile applications coupled with wireless network installations to process improvement consultancy, we can manage your projects from start to finish delivering improvements to your business. VisionID provide a range of onsite and return to base service and support offerings to ensure peace of mind.

On-site Maintenance Contracts

VisionID’s on-site maintenance contracts give you the reassurance that your equipment is covered by world-class engineering services. Benefits include limited down time due to our dedicated team of engineering professionals. Being a certified service partner with a large number of leading global vendors, we supply and fit only OEM spare parts for repairs. There are two onsite annual service plans that can be purchased: A standard 2 day response. A next day response. Our annual service plans include all travel, labour and non-consumable parts. We also include two on-site preventive maintenance visits per year.

Non-Contract Maintenance

VisionID’s Service Centre offers on-site preventative maintenance and repair works for equipment not covered through VisionID’s service plans. For this service there is an initial call out charge and an hourly rate, parts and print head charges where applicable. It is VisionID’s policy to prioritise contract call-outs over non-contract. However, VisionID will ensure that an engineer calls to your premises at the earliest opportunity.

Depot Maintenance Contracts

If you do not require an on-site maintenance contract and have equipment that needs servicing or repairing, this can be sent to VisionID’s Service Department. From our Central Service centre in Clonmel, our highly trained in-house engineers can repair and service equipment. Our Depot Service Plan will give a speedy turn around for all your repairs and service needs. Depot Service Plans include all non-consumable parts, labour and standard return shipping charges. We also offer a non-contract depot repair, which offers the same excellent level of service, excluding cost of non-consumable parts, labour and standard shipping.

Contact our dedicated Service & Support team today on +353 (0)52 618 1858 alternatively you can e-mail them at support@visionid.ie