Mobile Software Application ROIs for Mobile Service Businesses

See just how VisionID can help you make your business truly mobile, more efficient and ultimately more profitable.Here are 10 ways in which we can assist you in just that.

Return on Investment is the term used to describe the value of a mobile software solution relative to the expense of designing, developing and deploying it. If a mobile solution cost €50,000, how do you justify the investment? Realistically you and your business need to work more efficiently.You can do this by saving time, money (Fuel Costs, Man Hours) and reducing administration and the ever possible error.

Eliminate time spent in the office re-typing data collected in the field: Enable field service technicians to synchronize information directly with the office database. You can also eliminate time spent on the phone dispatching service tickets or work orders. Both the time of the dispatcher and the time of the service technician: Dispatch electronic service tickets direct from your work order management system in the office with the mobile device of your service technician.
Avoid the high fuel costs incurred delivering paperwork to the office and picking it up: Synchronize the data direct from the field to the central database application.This will also help with avoiding the time cost transporting paperwork from the field to the office, just synchronize the data collected from the field with the push of a button.
Save time with field data collection by using barcode scanners and barcode labels, or RFID readers and RFID tags on assets: A quick scan with a handheld computer can automatically display all stored information related to the asset for quick review, edits and additions.
Provide immediate invoicing for faster collections and better cash management: Allow field tech to print the invoice on a mobile printer at the job site.
Save time and postage costs: Print the invoice and leave it with the customer at the job site, rather than wait and bill later from the office.
Reduce the introduction of errors: Paper based systems are inherently slow and error prone due to human interaction, copying and re-typing. The more human hands that touch a paper form and add or edit data, the more chances that errors can be introduced to the data which will cause invoice disputes, inaccurate records and confusion.
Reduce administrative costs by ensuring complete data is sent from the field, as incomplete or inaccurate field data can take hours of work to track down and correct: Send data from the field and ensure it is complete with data integrity features on the mobile handheld computers and rugged PDAs. You can also reduce administrative costs by avoiding errors and misinterpretations due to poor or misread handwriting: Create electronic forms with pre-made options, check boxes and lists, and by using onscreen digital keyboards.
Reduce time on the phone and dangerous note taking while driving: Push documents directly from the office to the handheld.
Reduce disputes by documenting deliveries and work with digital signatures, date and time stamps and barcode scanners on the handheld computer.
Increase profit per customer: Use information on handheld computers to up-sell more products and services while onsite with the customer.

For the purposes of this study we have taken a Field Service application as the example but all of the points below relate equally to any job or task done outside of the confines of the office, factory or warehouse, i.e., where an employee is mobile.

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